Terms of Use – Zatilo®

Effective Date: August 31, 2026

These Terms of Use govern access to and use of the Zatilo® website and related services.

The Zatilo® website is operated by Xiangyang Jinxinyuan Trading Co., Ltd.

By accessing or using our website, you agree to these Terms of Use. Purchases are also subject to our Purchase Terms, Shipping Policy, Return and Refund Policy, Privacy Policy, and other policies displayed on our website.

1. Acceptance of Terms

By accessing, browsing, creating an account, placing an order, or otherwise using our website, you agree to comply with these Terms.

If you do not agree, please do not use the website.

Nothing in these Terms excludes or limits consumer rights that cannot legally be excluded or limited.

2. Use of the Website

You may use the website only for lawful purposes.

You must not:

• Use the website in violation of applicable law
• Submit fraudulent orders or payment information
• Misrepresent your identity
• Attempt unauthorized access to accounts or systems
• Circumvent website security
• Introduce malware, viruses, or harmful code
• Interfere with website operation
• Scrape or automatically collect website content without authorization where prohibited
• Use our content or services in a manner that infringes third-party rights
• Engage in abusive or fraudulent activity

We may restrict or suspend access where we reasonably believe the website is being misused.

3. Customer Accounts

If customer accounts are available, you are responsible for maintaining the confidentiality of your login information.

You are responsible for activity conducted through your account unless applicable law provides otherwise.

Please contact us promptly if you believe your account has been accessed without authorization.

4. Product Information

We make reasonable efforts to present product descriptions, specifications, images, dimensions, materials, pricing, and availability accurately.

However, minor variations may occur because of:

• Display settings
• Photography
• Measurement methods
• Production variations
• Product updates
• Packaging changes

We may correct genuine errors in product descriptions, pricing, or availability.

Nothing in this section limits any statutory right or remedy available where a product is materially misdescribed, defective, or otherwise fails to comply with applicable consumer law.

5. Product Use and Safety

Gardening tools may contain blades, sharp points, moving parts, springs, cutting surfaces, or components designed for connection to water-pressure systems.

Customers should:

• Follow product instructions
• Use products only for their intended purpose
• Keep sharp tools away from children
• Keep hands away from blades and cutting edges
• Use suitable protective equipment where appropriate
• Inspect products before use
• Stop using a product if it appears damaged or unsafe
• Follow applicable safety warnings

Customers remain responsible for using products appropriately and safely.

This section does not exclude liability that cannot lawfully be excluded.

6. Orders and Purchases

Orders placed through our website are subject to our Purchase Terms.

We reserve the right to refuse or cancel an order in circumstances such as:

• Payment failure
• Suspected fraud
• Incorrect pricing caused by an obvious technical error
• Product unavailability
• Legal or regulatory restrictions
• Inability to fulfill the order

Where an order is canceled after payment has been successfully collected, an appropriate refund will be issued.

7. Pricing and Payment

Prices are displayed on our website in the currency shown for the applicable storefront or market.

You are responsible for reviewing the total price shown before completing a purchase.

Payment must be made using a payment method accepted at checkout.

Third-party payment processors may apply their own terms and privacy practices.

8. Shipping, Returns, and Refunds

Shipping is governed by our Shipping Policy.

Returns, exchanges, and refunds are governed by our Return and Refund Policy.

Order-specific purchase conditions are governed by our Purchase Terms.

If there is a conflict between a general provision of these Terms and a more specific provision in one of those policies relating to a particular transaction, the more specific policy applies to that issue, subject to applicable law.

9. Intellectual Property

The Zatilo® website and its original content may include trademarks, trade names, logos, text, graphics, photographs, product presentation, website design, and other materials protected by applicable intellectual property laws.

You may use the website for personal, non-commercial shopping purposes.

You may not copy, reproduce, distribute, modify, republish, commercially exploit, or create derivative works from protected website content without authorization, except where permitted by applicable law.

Third-party trademarks and materials remain the property of their respective owners.

10. Reviews and User-Submitted Content

Where the website allows reviews, feedback, photographs, comments, or other submissions, you must not submit content that:

• Is unlawful
• Is fraudulent or intentionally misleading
• Infringes intellectual property rights
• Contains malware
• Violates another person's privacy
• Is threatening, abusive, defamatory, or otherwise prohibited by law

You remain responsible for content you submit.

Where necessary to operate the website, you grant us a non-exclusive right to display and use submitted content in connection with our website and services, subject to applicable law and our Privacy Policy.

11. Third-Party Services and Links

Our website may use or link to third-party services such as payment processors, logistics providers, or other websites.

Independent third-party services may be governed by their own terms and privacy practices.

We are not responsible for the content or practices of independent third-party websites except to the extent liability cannot legally be excluded.

12. Website Availability

We aim to keep our website available and functioning, but uninterrupted access cannot be guaranteed.

The website may occasionally be unavailable because of:

• Maintenance
• Technical problems
• Security incidents
• Network failures
• Service-provider interruptions
• Events outside our reasonable control

We may update, modify, or discontinue website features where reasonably necessary.

13. Disclaimer

To the maximum extent permitted by applicable law, the website is provided on an “as available” basis.

We do not guarantee that:

• Website access will always be uninterrupted
• Every technical error will be immediately corrected
• Every product will always remain available

This disclaimer does not affect statutory warranties, guarantees, product-quality rights, or other consumer rights that cannot legally be excluded.

14. Limitation of Liability

To the maximum extent permitted by applicable law, neither Zatilo® nor Xiangyang Jinxinyuan Trading Co., Ltd. will be liable for indirect, incidental, special, or consequential losses that were not reasonably foreseeable and are not otherwise recoverable under mandatory law.

Nothing in these Terms excludes or limits liability for matters that cannot legally be excluded or limited, including where applicable:

• Fraud or fraudulent misrepresentation
• Willful misconduct
• Liability for death or personal injury where exclusion is prohibited
• Mandatory product liability
• Mandatory statutory consumer remedies

Your rights may vary depending on your jurisdiction.

15. Privacy

Personal information is handled according to our Privacy Policy.

Where applicable law requires separate consent for a particular processing activity, acceptance of these Terms does not replace that consent.

16. Suspension or Termination

We may restrict or terminate access to our website where reasonably necessary because of:

• Fraud
• Security threats
• Abuse
• Illegal conduct
• Material violations of these Terms

Termination does not affect obligations or rights that accrued before termination.

17. Governing Law and Dispute Resolution

These Terms are governed, to the extent applicable, by applicable federal laws of the United States and applicable U.S. state laws, as determined under applicable legal and choice-of-law principles.

Nothing in these Terms is intended to exclude, restrict, or waive any mandatory consumer-protection right or mandatory law that applies based on a customer's place of residence or another applicable jurisdiction.

Any dispute arising out of or relating to these Terms, the website, or our services may be brought before a court of competent jurisdiction, subject to any mandatory jurisdictional rights available to the consumer under applicable law.

The parties may attempt in good faith to resolve a dispute informally before commencing formal proceedings, but this does not prevent either party from exercising a legal right or remedy available under applicable law.

18. Changes to These Terms

We may update these Terms to reflect changes in our website, business practices, products, legal requirements, or services.

The revised Terms will be posted on our website with an updated effective or revision date where appropriate.

Changes will apply as permitted by applicable law.

Where separate consent is required by law, continued use of the website does not substitute for that required consent.

19. Severability

If a provision of these Terms is held invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

20. Contact Information

Zatilo® is operated by:

Xiangyang Jinxinyuan Trading Co., Ltd.

Registered Address:
188 Jiaotong Road, Chenghe Town, Xiangzhou District, Xiangyang City, Hubei Province, China 441113

Email: service@zatilo.com
Contact Phone Number: +1 (352) 696-0273
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT