Shipping Policy

Shipping Policy – Zatilo®

Thank you for shopping with Zatilo®. We are committed to delivering your gardening tools, pruning tools, watering accessories, planting tools, hose connectors, and other garden essentials safely, efficiently, and as quickly as possible.

1. Order Processing Time

All orders are generally processed within 1–3 business days excluding weekends and holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation containing your tracking information.

During high-volume periods, holidays, seasonal gardening promotions, or major sales events, processing times may occasionally be longer than usual.

2. Shipping Time

Estimated delivery times after dispatch are:

  • United States: 7–15 business days

  • International Orders: 10–20 business days

Please note that delivery times are estimates and may vary depending on:

  • Shipping destination

  • Local delivery services

  • Customs processing

  • Weather conditions

  • Carrier performance

  • Holiday periods

  • Peak shopping seasons

  • Unexpected transportation or logistics disruptions

Delivery estimates do not normally include order processing time unless otherwise stated.

3. Shipping Methods

Zatilo® works with reliable domestic and international shipping and logistics providers to help deliver orders safely and efficiently.

Shipping methods may vary depending on:

  • Delivery destination

  • Product availability

  • Package size and weight

  • Fulfillment location

  • Product type

  • Delivery requirements

Available shipping options and applicable charges, if any, will be displayed during checkout.

4. Shipping Fees

Shipping costs may vary depending on the destination, order value, package dimensions, weight, and promotional offers available at the time of purchase.

  • Standard shipping fees, where applicable, will be displayed at checkout.

  • Selected promotions may include free shipping.

  • Oversized gardening tools or certain destinations may have different shipping charges.

  • Any applicable shipping fee will be shown before you complete your order.

You will have an opportunity to review shipping costs before submitting payment.

5. Order Tracking

Once your Zatilo® order has been shipped, tracking information will be provided where available.

You may use the tracking number to monitor the delivery progress of your package.

Please allow approximately 24–48 hours after shipment for tracking information to become active in the carrier's system.

Tracking updates may occasionally pause while packages move between sorting facilities or logistics partners.

6. Shipping Delays

While we make reasonable efforts to deliver orders within the estimated delivery window, occasional delays may occur due to circumstances outside our reasonable control.

These may include:

  • Severe weather

  • Carrier delays

  • Customs processing

  • Transportation disruptions

  • Holiday periods

  • High order volumes

  • Local delivery interruptions

  • Natural disasters

  • Incorrect or incomplete delivery information

Zatilo® is not responsible for delays caused by shipping carriers, customs authorities, weather events, or other circumstances outside our reasonable control.

If your shipment experiences an unusual delay, our Customer Service Team will assist you where reasonably possible.

7. Customs, Duties and Import Fees

For orders shipped outside the United States, customs duties, import taxes, brokerage charges, or other local fees may apply depending on the destination country or region.

Unless otherwise stated at checkout, these charges are generally the responsibility of the customer.

Zatilo® does not control customs fees and cannot determine in advance whether additional charges will apply.

Customs processing may also affect estimated delivery times.

International customers are encouraged to review applicable import requirements before placing an order.

8. Incorrect or Incomplete Shipping Address

Please carefully review your shipping information before completing your order.

Customers are responsible for providing accurate and complete delivery information, including:

  • Recipient name

  • Street address

  • Apartment, suite, or unit number where applicable

  • City

  • State or province

  • ZIP or postal code

  • Country

  • Contact phone number where required by the carrier

Zatilo® is not responsible for delivery problems caused by inaccurate or incomplete shipping information provided by the customer.

If you notice an address error after placing your order, please contact the Zatilo® Customer Service Team as soon as possible.

We will make reasonable efforts to update your shipping information if fulfillment or shipment preparation has not yet begun.

9. Order Changes Before Shipment

If you need to change your shipping information or order details, please contact Zatilo® as soon as possible.

Order modifications are generally only possible before fulfillment or shipping preparation begins.

Once an order has entered processing or has already shipped, we may no longer be able to:

  • Change the shipping address

  • Change the shipping method

  • Add products

  • Remove products

  • Change quantities

  • Redirect the package

Please review your order carefully before completing checkout.

10. Lost or Missing Packages

If your package appears to be lost in transit or has not arrived within a reasonable period after the estimated delivery window, please contact the Zatilo® Customer Service Team.

Please provide:

  • Your order number

  • Your name

  • Your tracking number

  • A brief description of the delivery issue

Our team will review the available shipment information and, where appropriate, work with the shipping carrier to investigate the issue.

11. Packages Marked as Delivered

If tracking information shows that your package has been delivered but you cannot locate it, we recommend that you:

  • Check around your property

  • Check porches, garages, side doors, or other safe delivery locations

  • Check with household members

  • Check with neighbors

  • Check your building reception, front desk, or mailroom

  • Review delivery photos or carrier notes where available

  • Contact the shipping carrier directly

If the package still cannot be located, please contact the Zatilo® Customer Service Team for further assistance.

12. Damaged Packages

If your Zatilo® order arrives damaged during shipping, please contact us as soon as possible.

To help us assess the issue, we may ask you to provide:

  • Your order number

  • Photos of the damaged gardening tool or accessory

  • Photos of the shipping box or packaging

  • Photos showing visible shipping damage

  • Photos of damaged or missing components

  • A brief description of the issue

Please keep the original product and packaging until our Customer Service Team has reviewed your request.

Eligible damaged-product claims will be handled according to the Zatilo® Return and Refund Policy.

13. Multiple Shipments

Orders containing multiple products may occasionally be shipped in separate packages.

For example, larger pruning tools, watering accessories, and smaller hand gardening tools may ship separately depending on fulfillment requirements.

If your order is divided into multiple shipments:

  • You may receive more than one tracking number

  • Packages may arrive on different days

  • You will not normally be charged additional shipping simply because the order is split into multiple packages

Please review all available tracking information before contacting customer service regarding a partially delivered order.

14. Oversized Gardening Tools

Some larger Zatilo® gardening products, such as long-handled loppers, hedge shears, watering wands, or other oversized tools, may require different packaging or shipping arrangements.

These products may:

  • Arrive separately from smaller items

  • Have different estimated delivery times

  • Use different carriers

  • Require larger protective packaging

Any special shipping charges applicable to oversized products will be displayed during checkout where applicable.

15. Delivery Responsibility

Customers are responsible for ensuring that the delivery location is safe, accessible, and suitable for receiving packages.

Once a shipping carrier confirms successful delivery to the address provided during checkout, responsibility for the package may transfer to the recipient, subject to applicable law and carrier policies.

Whenever possible, we recommend choosing a secure delivery location.

16. Seasonal and Holiday Shipping

Gardening demand may increase during spring, summer, holidays, and promotional events.

During these periods:

  • Order processing may take slightly longer

  • Carrier networks may experience higher volume

  • Tracking updates may be delayed

  • Estimated delivery times may be extended

We recommend placing time-sensitive orders as early as possible during peak seasons.

17. Product Packaging

Zatilo® products are packaged with reasonable care to help protect them during transportation.

Depending on the product, packaging may include:

  • Protective sleeves

  • Blade covers

  • Protective inserts

  • Reinforced shipping cartons

  • Sealed accessory bags

  • Protective wrapping

Sharp gardening tools such as pruning shears, hedge shears, loppers, weeders, and transplanters may include additional protective packaging for safer transportation.

Please use caution when opening packages containing sharp or pointed gardening tools.

18. Contact Us

If you have questions regarding:

  • Order processing

  • Shipping status

  • Tracking information

  • Delivery delays

  • Missing packages

  • Damaged shipments

  • Multiple-package orders

please contact the Zatilo® Customer Service Team through the contact options provided on our website.

Customer Service Hours: PDT 9 AM – 6 PM

Our team will be happy to assist with shipping questions and order-related concerns.

Thank you for choosing Zatilo® — practical gardening tools designed to make planting, pruning, watering, and everyday garden care easier.