Shipping Policy – Zatilo®

Effective Date: August 31, 2026

This Shipping Policy explains how orders placed through Zatilo® are processed and delivered.

Zatilo® is operated by Xiangyang Jinxinyuan Trading Co., Ltd.

1. Shipping Origin

Zatilo® orders are shipped from China.

Depending on the destination and shipping arrangement, packages may be handled by international shipping carriers and local delivery partners.

2. Shipping Destinations

United States

We ship to all 50 U.S. states.

International Shipping

We also provide worldwide shipping to destinations supported through our checkout and delivery network.

We do not currently impose separate special-address restrictions as a general store policy.

However, delivery remains subject to:

• A valid and complete delivery address
• Carrier service availability
• Applicable legal restrictions
• Checkout availability
• Local delivery capability

If a carrier is unable to service a specific address despite an order being accepted, we will contact the customer where reasonably possible.

3. Order Processing Time

Orders are generally processed within:

1–3 business days

Business days exclude weekends and public holidays.

Processing time is separate from shipping/transit time.

Processing may occasionally take longer during:

• Major sales
• High-volume periods
• Holidays
• Unexpected operational disruptions

When your order has shipped, tracking information will be provided where available.

4. Address Changes

Shipping addresses generally cannot be modified after an order has been placed.

Please carefully check your shipping address before submitting an order.

If you notice an error, contact us immediately at service@zatilo.com, but we cannot guarantee that an address can be changed once the order has been submitted or processing has begun.

5. Estimated Shipping Time After Dispatch

Estimated transit times after the order has been shipped are:

United States: 7–15 business days

Countries and regions outside the United States: 10–20 business days

These estimates do not include the 1–3 business day order-processing period.

Delivery times are estimates rather than guaranteed delivery dates unless expressly stated otherwise.

6. Shipping Fees

Our standard shipping rules are:

Orders with a merchandise subtotal after discounts exceeding US$29.97:
Free shipping

Orders that do not meet the free-shipping threshold:
US$2.99 shipping fee per order

The free-shipping threshold is calculated using the merchandise subtotal after discounts.

Taxes or other non-merchandise amounts do not increase the merchandise subtotal unless expressly stated at checkout.

7. Order Tracking

Once your order has shipped, we will provide tracking information where available.

Tracking information may take some time to become active after the carrier receives the shipment.

Tracking updates may occasionally pause while packages are:

• In international transit
• Being transferred between carriers
• Going through customs procedures
• Moving between sorting facilities
• Awaiting local delivery processing

A temporary lack of tracking updates does not necessarily mean that a package is lost.

8. Customs Duties, Import Taxes, and VAT

For international orders, Zatilo® bears customs duties, import taxes, and VAT charged in connection with the shipment.

These charges are not intended to be an additional ordinary shipping cost payable by the customer under this policy.

If a customs authority, carrier, or delivery provider unexpectedly asks you to pay a customs duty, import tax, or VAT amount for a Zatilo® shipment, please contact:

service@zatilo.com

Please provide documentation of the charge so we can review it.

9. Delivery Delays

Delivery may occasionally be delayed by circumstances outside our reasonable control, including:

• Customs processing
• Weather
• Transportation disruption
• Carrier delays
• Local delivery conditions
• Public holidays
• Peak shopping periods
• Natural disasters
• Governmental restrictions
• Other logistics disruptions

We will provide available tracking information and reasonable assistance if a shipment experiences an unusual delay.

Mandatory consumer rights relating to delayed or failed delivery remain unaffected.

10. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

An inaccurate or incomplete address may cause:

• Delay
• Failed delivery
• Return to sender
• Additional carrier handling

Because address changes generally cannot be guaranteed after an order is submitted, please review your address carefully before completing checkout.

If a delivery problem is caused by information we entered incorrectly or by another error attributable to Zatilo®, we will address the matter appropriately.

11. Damaged, Incorrect, or Missing Items

Please inspect your order after delivery.

If your shipment:

• Arrives damaged
• Contains an incorrect item
• Is missing an item

please contact us within 7 days after delivery.

Email: service@zatilo.com

Please include:

• Order number
• Description of the issue
• Relevant photographs where reasonably available

For approved claims involving damage, an incorrect item, or a missing item, Zatilo® will bear the applicable handling costs and may provide a replacement, exchange, or refund as appropriate.

12. Lost or Unusually Delayed Packages

If tracking indicates an unusual delay or you believe a package has been lost, please contact Customer Service.

We may review tracking information and, where appropriate, work with the carrier or logistics provider to investigate.

The available resolution will depend on the circumstances and applicable consumer law.

13. Order Cancellation

Customers may request cancellation within 48 hours after placing an order.

Cancellation is not guaranteed if processing, packing, fulfillment, or shipping has already begun.

Please see our Purchase Terms for complete cancellation conditions.

14. Contact Information

Zatilo® is operated by:

Xiangyang Jinxinyuan Trading Co., Ltd.

Registered Address:
188 Jiaotong Road, Chenghe Town, Xiangzhou District, Xiangyang City, Hubei Province, China 441113

Email: service@zatilo.com
Contact Phone Number: +1 (352) 696-0273
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT