Privacy Policy

Privacy Policy – Zatilo®

This Privacy Policy describes how Zatilo® (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit our website, contact us, or purchase our gardening tools, pruning tools, planting tools, watering accessories, hose connectors, and other garden essentials.

1. Personal Information We Collect

When you visit the Zatilo® website, we may automatically collect certain information about your device and browsing activity, including:

  • IP address

  • Browser type

  • Device information

  • Time zone

  • Cookies installed on your device

  • Pages viewed

  • Products viewed

  • Referring website or search terms

  • Browsing and interaction activity

When you make or attempt to make a purchase, we may collect information such as:

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Order details

  • Payment-related information

  • Transaction information

Payment information is generally processed securely by third-party payment providers and is handled according to their own privacy and security practices.

2. How We Use Your Information

We use the information we collect to operate the Zatilo® store and provide our products and services.

This may include using your information to:

  • Process and fulfill your orders

  • Arrange shipping and delivery

  • Send order confirmations and shipping updates

  • Communicate with you regarding purchases or customer service requests

  • Provide gardening product information and customer support

  • Process returns, refunds, replacements, or order-related requests

  • Verify transactions

  • Detect and prevent fraud or unauthorized activity

  • Maintain business and transaction records

  • Improve our website functionality

  • Improve our products and shopping experience

  • Understand how customers interact with our website

  • Recommend relevant gardening tools or accessories

  • Send promotional or marketing communications where permitted by law or with your consent when required

3. Sharing Your Information

We may share personal information with trusted service providers when necessary to operate our online store, process orders, and provide services to you.

These service providers may include:

  • Shopify, our e-commerce platform

  • Payment processors such as PayPal, credit card providers, and other payment gateways

  • Shipping and logistics providers

  • Order fulfillment partners

  • Customer service providers

  • Website hosting and technology providers

  • Analytics and performance service providers

  • Marketing and advertising service providers where permitted

  • Professional advisers where reasonably necessary

These third parties may only receive information necessary to perform services related to our business, subject to their applicable privacy obligations and policies.

Zatilo® does not sell or rent personal information in exchange for money.

We may also disclose information where required by applicable law, regulation, legal process, or governmental request.

4. Cookies and Similar Technologies

The Zatilo® website may use cookies, pixels, tags, and similar technologies to help operate, analyze, and improve the website.

These technologies may be used to:

  • Remember your preferences

  • Keep products in your shopping cart

  • Maintain website functionality

  • Analyze website traffic

  • Understand how visitors interact with our website

  • Measure website and marketing performance

  • Personalize certain shopping experiences

  • Recommend relevant gardening products

  • Support advertising where permitted by applicable law

You may control or disable cookies through your browser settings.

Please note that disabling certain cookies may affect the functionality or performance of parts of our website.

5. Payment Information

Payments made through the Zatilo® website are processed through third-party payment providers.

Depending on the payment method selected, these providers may collect and process information such as:

  • Credit or debit card information

  • Billing information

  • Transaction information

  • Payment authorization data

Zatilo® generally does not directly store complete payment card information.

The collection, processing, and security of payment information by third-party payment providers are governed by their own privacy policies and security practices.

6. Order and Shipping Information

To process and fulfill your purchase, we may share necessary order information with shipping, logistics, and fulfillment providers.

This information may include:

  • Your name

  • Shipping address

  • Phone number

  • Email address

  • Order number

  • Products ordered

  • Delivery instructions where applicable

This information is used to prepare, ship, track, and deliver your Zatilo® gardening tools and accessories.

7. Marketing Communications

Where permitted by applicable law, we may send marketing communications regarding:

  • New Zatilo® gardening tools

  • New product launches

  • Seasonal gardening products

  • Special promotions

  • Discounts

  • Bundle offers

  • Store updates

  • Gardening-related offers

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email or by contacting our customer service team.

Unsubscribing from promotional communications will not prevent you from receiving necessary transactional messages such as:

  • Order confirmations

  • Shipping notifications

  • Delivery updates

  • Refund confirmations

  • Customer service communications

  • Important account or order notices

8. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Process and fulfill orders

  • Provide customer service

  • Handle returns, replacements, and refunds

  • Maintain transaction and accounting records

  • Prevent fraud

  • Resolve disputes

  • Enforce our agreements

  • Comply with legal and regulatory obligations

When personal information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it where appropriate.

9. Your Privacy Rights

Depending on where you live and the privacy laws that apply to you, you may have certain rights regarding your personal information.

These rights may include the ability to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Request information about how your personal data is used

  • Request information about categories of personal information collected

  • Opt out of certain marketing communications

  • Withdraw consent where processing is based on consent

  • Request limitations on certain uses of your information where applicable

To submit a privacy-related request, please contact the Zatilo® Customer Service Team through the contact options available on our website.

We may need to verify your identity before processing certain requests.

10. California Privacy Rights

Residents of California may have additional rights under applicable California privacy laws.

Depending on the circumstances, these rights may include:

  • The right to know what categories of personal information we collect

  • The right to request access to certain personal information

  • The right to request correction of inaccurate personal information

  • The right to request deletion of certain personal information

  • The right to know certain categories of third parties with whom information may be shared

  • The right to opt out of certain uses or disclosures where applicable

  • The right not to receive discriminatory treatment for exercising applicable privacy rights

California residents may contact the Zatilo® Customer Service Team through our website to submit an applicable privacy request.

We may request information reasonably necessary to verify the identity of the person submitting the request.

11. Data Security

We take reasonable administrative, technical, and organizational measures designed to help protect personal information against:

  • Unauthorized access

  • Accidental loss

  • Misuse

  • Unauthorized disclosure

  • Alteration

  • Destruction

We also work with third-party service providers that maintain their own security practices.

However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.

For this reason, Zatilo® cannot guarantee absolute security of personal information transmitted through our website.

12. Third-Party Services

Our website may contain links to third-party websites, payment services, social media platforms, delivery tracking services, or other external services.

These third-party services operate independently from Zatilo®.

We are not responsible for the privacy practices, security practices, content, or policies of third-party websites or services that we do not control.

We encourage customers to review the privacy policies of third-party services before providing personal information to them.

13. Children's Privacy

The Zatilo® website and our gardening products are intended primarily for general adult consumers and are not specifically directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has improperly provided personal information through our website, please contact our customer service team so that we can review the matter and take appropriate action.

14. International Customers

If you access the Zatilo® website or purchase our gardening products from outside the country where certain service providers operate, your personal information may be processed, transferred, or stored in other countries.

Privacy and data protection laws may differ between jurisdictions.

Where required, we take reasonable steps to handle personal information in accordance with applicable privacy and data protection requirements.

By using our services, your information may be processed by service providers involved in:

  • Payment processing

  • Order fulfillment

  • Shipping

  • Customer service

  • Website hosting

  • Analytics

  • Marketing services

subject to applicable legal requirements.

15. Analytics and Website Performance

We may use analytics technologies to understand how customers use the Zatilo® website.

Information collected through analytics tools may help us understand:

  • Which gardening products customers view

  • How visitors navigate our website

  • Which pages are most useful

  • Website performance and loading behavior

  • Shopping cart activity

  • General purchasing trends

  • Marketing campaign performance

We use this information to improve website functionality, product presentation, and the overall shopping experience.

16. Advertising and Personalization

Where permitted by applicable law, we may work with advertising or marketing providers to promote Zatilo® products.

These services may use cookies, pixels, or similar technologies to help:

  • Measure advertising effectiveness

  • Understand customer interests

  • Display more relevant advertisements

  • Measure interactions with marketing campaigns

  • Avoid repeatedly displaying the same advertisements

  • Improve marketing performance

Depending on your location, you may have the right to opt out of certain targeted advertising or data-sharing practices.

Where available, such choices may be provided through our website, browser settings, cookie preference tools, or other applicable mechanisms.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our business practices

  • Our gardening products or services

  • Website functionality

  • Technology

  • Service providers

  • Privacy practices

  • Legal or regulatory requirements

Any updated version of this Privacy Policy will be posted on the Zatilo® website.

We encourage customers to review this page periodically for updates.

18. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how Zatilo® handles your personal information, please contact the Zatilo® Customer Service Team through the contact options provided on our website.

Customer Service Hours: PDT 9 AM – 6 PM

Our team will be happy to assist with:

  • Privacy-related requests

  • Personal information questions

  • Order-related privacy concerns

  • Marketing communication preferences

  • Website privacy questions

  • Other applicable data requests

Thank you for choosing Zatilo® — practical gardening tools designed to make planting, pruning, watering, and everyday garden care easier.