Purchase Terms
Purchase Terms – Zatilo®
Effective Date: August 31, 2026
These Purchase Terms apply to purchases made through the Zatilo® website.
Zatilo® is operated by Xiangyang Jinxinyuan Trading Co., Ltd.
By placing an order, you agree to these Purchase Terms together with our Terms of Use, Shipping Policy, Return and Refund Policy, and Privacy Policy.
1. Order Placement
When you place an order, you are responsible for providing accurate and complete information, including:
- Name
- Billing information
- Shipping address
- Email address
- Telephone number where requested
- Payment information
Please review your order carefully before submitting it.
2. Order Acceptance
Submitting an order does not necessarily mean that the order has been finally accepted.
An order may be declined or canceled where reasonably necessary because of:
- Product unavailability
- Payment authorization failure
- Suspected fraudulent activity
- Incorrect or incomplete shipping information
- An obvious pricing or technical error
- Legal or regulatory restrictions
- Inability to fulfill the order
If we cancel an order after successfully receiving payment, we will initiate an appropriate refund.
3. Product Availability
Products are subject to availability.
Items may become unavailable after an order is submitted because of inventory changes or other fulfillment circumstances.
If we cannot fulfill an item, we may contact you regarding available options or cancel the affected item and issue an appropriate refund.
4. Prices and Payment
Prices are displayed on the applicable product page and during checkout.
Promotional prices and discounts may be subject to stated conditions and availability.
You are responsible for reviewing:
- Product price
- Discounts
- Shipping fees
- Taxes displayed at checkout
- Final order total
before completing payment.
Payment is processed using the payment methods available at checkout.
5. Shipping Address Changes
Shipping addresses generally cannot be changed after an order has been placed.
Our order-processing procedures may begin shortly after an order is received. Customers should carefully verify their shipping address before submitting an order.
If you notice an address error, you may contact Customer Service immediately, but we do not guarantee that an address can be changed after the order has been submitted.
This does not affect any mandatory consumer right that applies under applicable law.
6. Order Cancellation
Customers may request cancellation within 48 hours after placing an order.
To request cancellation, contact:
A cancellation request is not automatically guaranteed.
If an order has already entered processing, packing, fulfillment, or shipping preparation, we may no longer be able to stop the order.
Once an order has shipped, cancellation may no longer be possible through our ordinary cancellation process.
Where applicable, the customer may instead use our Return and Refund Policy after delivery.
Nothing in this section limits any statutory cancellation, withdrawal, refund, or other consumer right that cannot legally be waived.
7. Processing and Shipping
Orders are generally processed within 1–3 business days, excluding weekends and public holidays.
After dispatch, estimated transit times are:
United States: 7–15 business days
Other countries and regions: 10–20 business days
Shipping times are estimates and may be affected by circumstances outside our reasonable control.
Please review our Shipping Policy for complete information.
8. Shipping Fees
Orders where the merchandise subtotal after discounts exceeds US$29.97 qualify for free shipping.
Orders that do not meet the free-shipping threshold are charged a fixed shipping fee of:
US$2.99 per order
The free-shipping calculation is based on the discounted merchandise subtotal.
9. Customs Duties, Import Taxes, and VAT
For international orders, Zatilo® is responsible for customs duties, import taxes, and VAT charged in connection with the shipment.
Customers should not be required to bear these charges as an additional ordinary import cost under our stated shipping terms.
If you are unexpectedly asked to pay a customs duty, import tax, or VAT charge relating to a Zatilo® shipment, please contact service@zatilo.com and provide the relevant documentation so that we can review the matter.
This section does not include unrelated charges caused by inaccurate information supplied by the customer or other circumstances outside the ordinary import process where applicable law permits different treatment.
10. Damaged, Incorrect, or Missing Items
Customers must contact us within 7 days after delivery if:
- An item arrives damaged
- We send the incorrect item
- An item is missing from the delivered order
Please provide your order number and any photographs or information reasonably necessary to review the issue.
Where the claim is accepted, Zatilo® will bear the applicable handling costs and may provide, as appropriate:
- Replacement
- Exchange
- Refund
The appropriate solution will depend on the circumstances and applicable law.
11. Returns and Refunds
Our voluntary return period is 30 days after delivery.
Non-quality-related returns must meet the eligibility requirements described in our Return and Refund Policy.
All returns require prior authorization.
Once a return is approved, it must be shipped within 3 days after approval.
Please review our Return and Refund Policy before returning any product.
12. Risk and Delivery
Responsibility for delivery and risk will be determined in accordance with applicable law and the relevant shipping arrangement.
A tracking status alone does not limit rights that a consumer may have where a package has not actually been received.
If there is a delivery problem, please contact Customer Service.
13. Product Descriptions
We make reasonable efforts to ensure that product descriptions and images accurately represent the products offered.
Minor differences may occur due to screens, photography, measurements, or production variations.
Nothing in these Purchase Terms limits statutory rights or remedies relating to defective, unsafe, materially misdescribed, or non-conforming goods.
14. Fraud Prevention
We may take reasonable steps to verify an order where fraud or unauthorized use is suspected.
This may include requesting additional verification or declining a transaction.
Any personal information used for fraud prevention will be handled according to our Privacy Policy and applicable law.
15. Mandatory Consumer Rights
These Purchase Terms provide contractual rules for purchases made through Zatilo®.
They do not exclude, restrict, or replace mandatory consumer rights that apply under the law of your country, state, province, or other jurisdiction.
Consumers in jurisdictions that provide statutory cancellation, withdrawal, refund, repair, replacement, conformity, or warranty rights retain those rights where applicable.
16. Governing Law and Disputes
These Purchase Terms are subject to the Governing Law and Dispute Resolution provisions in our Terms of Use.
Applicable mandatory consumer-protection rights remain unaffected.
17. Contact Us
Xiangyang Jinxinyuan Trading Co., Ltd.
Registered Address:
188 Jiaotong Road, Chenghe Town, Xiangzhou District, Xiangyang City, Hubei Province, China 441113
Email: service@zatilo.com
Contact Phone Number: +1 (352) 696-0273
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT